Refund policy

Refund policy

We have a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, labeled, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at shenjewliy@gmail.com. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question about return at shenjewliy@gmail.com.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and fix it.

Trade

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Repayments

We will notify you as soon as we receive and inspect your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Remember that it may take some time for your bank or credit card company to process and post the refund as well.